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The Good Life, Central New York
Staff Quality Engineer
Pall
Quality Assurance
Posted on Thursday, March 23, 2023
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
The role is to be located on-site in Cortland, New York.
Summary:
Assures the quality of processes and products by performing audits, inspections, tests, defect analysis, trend analysis, programming & troubleshooting inspection equipment, calibration maintenance, and reporting on results of measurement standards. Assures consistent quality of suppliers and production by validating processes; providing documentation from measurement analysis, and helping departments understand the interpretation of collected data. Jobs that provide engineering technical support in this field should be assigned to this job family.
Essential Job Functions:
- Lead and coordinate customer quality complaint resolution with manufacturing plant.
- Direct interface to customer to retrieve accurate complaint information.
- Arrange samples for manufacturing plant analysis.
- Register complaints in Pilgrim, track and closure.
- Lead the manufacturing plant for root cause investigation.
- Review CAPA from manufacturing plant to determine the robustness. Work with manufacturing plant to define customer acceptable CAPA.
- Review 8D from manufacturing plant. Customize customer version of 8D (in local language if needed) report.
- Understand & filter sensitive and IP related information.
- Present 8D report directly to customer (face to face if possible).
- Work with manufacturing plant for any follow up requests and data from customer.
- Ensure closure of complaints.
- Direct interface to customer to retrieve accurate information.
- If needed, arrange samples to manufacturing plants or SLS for analysis.
- Provide responses or presentation directly to customers (face to face if needed).
- Coordinate with the manufacturing site to provide proper responses to customer survey or self-assessment.
- If any previous survey & self-assessment, he or she should attempt to fill in the survey or self-assessment as much as possible before reaching out to manufacturing plant.
- If the survey or self-assessment involves multiple manufacturing plants, he or she needs to consolidate and compile as one Pall’s response.
- Work with individual manufacturing plant to implement QMS improvement requests from customers. Provide appropriate responses to customers if implementation is not feasible.
- Presentation to customer (face to face if possible).
Minimum Qualifications:
- Bachelor of Science degree in Engineering with preference for 3 - 5 years professional experience.
- Prefer 2 years’ experience in a Quality role.
- Knowledge of SPC with validating control charts and interpreting results and make recommendations to improve.
- Understand high volume manufacturing environment.
- Knowledge of ISO 9001 standard and certified QMS auditor will be an advantage.
- Knowledge and experience in Semiconductor or Microelectronics industry is preferred.
- Customer quality or manufacturing quality experience is an added advantage.
- Good knowledge in statistical tools (such as SPC, MSA, Pareto, ANOVA etc.) and quality tools (such as FMEA, Cause and Effect Diagram, 8D etc.).
- Proficient in software such as PowerPoint, Excel, Minitab, etc.
- Excellent in English communication skill both in speaking and writing. Additional language (such as Japanese or Chinese) will be an added advantage.
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When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
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